FaQ

COVID-19 office protocols

Our office procedures have been enhanced for your safety.

We are open for business but appointments must be made for all visits. In order to provide maximum safety for our patients, staff, and doctors we are following guidance from the Ministry of Health and the College of Optometrists of Ontario.

A mask must be worn in the office at all times as mandated by the College of Optometrists of Ontario. On arrival please sanitize your hands with sanitizer provider and wait in the vestibule for a staff member to greet you, ask COVID screening questions , and take your temperature.

If you are feeling unwell, regardless of vaccination status, please reschedule your appointment.

Does OHIP cover my eye exam?

OHIP provides the following coverage for eye exams:

Children up to 19 years of age: One eye examination annually

Adults age 20 to 64 years: As of November 1, 2004, OHIP no longer covers the cost of eye exams for adults unless they have certain conditions which affect their vision. Examples of these include diabetes, visually significant cataracts, and glaucoma. Other conditions may be determined at the time of your appointment. Those patients who fall into these categories are allowed one full eye examination annually.

Adults 65 years of age and over: One full eye examination annually

Please see the MOHLTC Website for more information.

How do I get a New Health Card?

A valid health card is required to obtain OHIP coverage for your eye exam. The new Ontario Health Card is issued with an expiry date. If your card has expired, is lost or stolen, contact SERVICE ONTARIO for information on how to renew your health card.


Are my glasses covered by my Insurance Company?

Private insurance coverage is an agreement between the subscriber and the insurance carrier. This may be insurance provided as an employment benefit or which has been purchased personally. All insurance coverage is not the same and does change from time to time. Optometrist’s offices do not receive information on the coverage from either the insurance companies or the local employers, and therefore do not know specific benefits or policies. Due to Federal (PIPEDA) and Provincial privacy legislation, insurance companies will not release to the office basic information such as eligibility dates or available coverage.

It is your responsibility to know your insurance coverage and eligibility dates. Please see your provider for more information..

What eye health benefits does 1st Nations provide?

Health Canada provides benefits for 1st Nations through the Non-Insured Health Benefits (NIHB) program. This benefit covers one full eye examination every two years. Any additional appointments may not be covered and the fee will be the responsibility of the patient. These may include visual fields, contact lens assessments, fundus photography, and emergencies. Let the office know if you are covered by this program when booking your appointment. We will need your status number to receive prior approval from 1st Nations for your appointment.

There is also limited coverage for glasses through the NIHB program.

1st Nations requires that you use any available private insurance or OHIP coverage before requesting payment through the NIHB program.

For further information please see the First Nations, Inuit and Aboriginal Health’s Website.


Guide to Vision Care

What eye health benefits do ODSP and Ontario Works provide?

The Ontario Disability Support Plan and Ontario Works cover one full eye examination every two years. Any additional appointments are not covered and the fee is the responsibility of the patient. These may include visual fields, contact lens assessments, fundus photography, and emergencies.

Let the office know if you are covered by one of these programs when booking your appointment. You are responsible for bringing a valid health card and the drug card for the month of the appointment to the office.

These programs also have some coverage for glasses. The entire cost of the glasses is not usually covered. Please talk to our dispensary staff or see the ODSP Website for more information.

What are the Ministry of Transportation vision requirements?

Optometrists are required by law to report to the Ministry of Transportation any patient who does not meet the regulated requirements for vision. There are no exceptions.

License Classes G (passenger vehicle), M (motorcycle): Visual Acuity of not poorer than 20/50 with both eyes open and examined together. Horizontal visual field of 120 continuous degrees along the horizontal meridian and 15 continuous degrees above and below fixation with both eyes open and examined together.

License Classes A/AZ (tractor trailer), B (school bus), C (transit bus/motor coach), D (dump truck), E (small school bus), F (ambulance): Visual Acuity of not poorer than 20/30 with both eyes open and examined together, with the worse eye no poorer than 20/100. Horizontal visual field of 150 continuous degrees along the horizontal meridian and 20 continuous degrees above and below fixation with both eyes open and examined together.

A waiver program is in place for Class G, G1, G2 applicants and holders who do not meet the horizontal visual field standard.

For more information, you can visit these Websites:

How often should my eyes be checked?

Everyone has different needs for their eyes so it is advised that you follow the specific recommendation of your doctor. In general, the following guidelines are recommended by our clinic:

Annually:

  • Children up to 20 years of age
  • Contact Lens wearers
  • Adults with diabetes
  • Adults with, or at risk of developing, an ocular disease
  • Adults greater than 64 years of age

Why may I need dilation drops?

Your Optometrist may recommend that drops be used to dilate your pupils during your examination. These drops enable your doctor to get a better view of the inside of your eyes. Dilation drops allow for a comprehensive retinal examination for patients with high risk backgrounds such as diabetes, high blood pressure, macular degeneration, and high myopic (nearsighted) prescriptions. Temporary effects of the drops include blurred vision (depending on your prescription) and light sensitivity which can last 3 to 4 hours on average. Your eyes return to normal once the drops have worn off. Your doctor will decide how often this type of examination is necessary depending on age, general health and family history. For your safety, we recommend that you bring sunglasses and a driver to the appointment if you know that your eyes will be dilated.

I see 20/20. Why do I need an eye exam?

A full eye examination includes a check of your eye health (ocular health) as well as your prescription. Many eye diseases can occur without symptoms, so it is important to have a routine eye exam to screen for potential problems. Some eye diseases include:

  • Glaucoma
  • Macular Degeneration
  • Cataracts
  • Diabetes
  • Vascular changes
  • Retinal Breaks/Tears/Holes/Detachments
  • Infection/Inflammation

Please browse our Vision Library. for more information on any of the above conditions

Glasses can’t improve my vision; what do I do now?

Some people have a decreased visual acuity that cannot be corrected using glasses or contacts. These people are considered to have low vision. If a person’s visual acuity is less than 20/200 with both eyes open they are considered to be legally blind. The CNIB (Canadian National Institute for the Blind) offers vision assessments for both the legally blind and those with low vision. They can determine which visual aids (magnifiers/ CCTV / mobility training etc) can best help you with the tasks you have trouble with because of your vision. It is useful to have an idea of certain tasks you have trouble with before meeting with the CNIB. (cooking / reading / needlepoint etc). Your Optometrist can help you get signed up and you can meet with the CNIB at one of their offices, at a community-wide meeting, or within your own home.

For more information about the CNIB, please visit their Website.

The Ontario government offers some funding for low vision devices. The CNIB will determine if you qualify for this service during the vision assessment. For more information about the Assisted Devices Program, click here.

I am pregnant/ breastfeeding. Should I still get my eyes checked?

Yes, sometimes vision can change during pregnancy. This is especially true for patients with certain systemic diseases such as diabetes. You should let your Optometrist know if you are pregnant or of any complications of your pregnancy, such as gestational diabetes. There are some eye drops which may be used during your exam. You have the option of opting out of the drops if you do not feel comfortable taking them while pregnant/ breastfeeding.

My contacts feel fine, why do I need an eye exam?

Contacts are a regulated medical device which, if not monitored properly, can result in serious complications to your eye health and vision. Many of these conditions have no symptoms noticeable to the patient until they reach an extreme stage. Ongoing care (at least annual eye exams) minimizes the long term risks to your eyes.

When should I bring my child in for their first exam?

The Ontario Association of Optometrists recommends a child have a full eye exam by 6 months of age, 1-2 years of age and before starting school. See the Ontario Association of Optometrists website for more important information on eye examinations for children.

What is Pink Eye?

Conjunctivitis or pink eye is an inflammation of the conjunctiva; the membrane on the inner part of the eyelid and the membrane covering the white of the eye. The reaction can be caused by bacteria, viruses, allergies, irritants, or toxic agents. Treatment can range from antibiotics, (topical or oral) to allergy drops, to hot compresses, depending on the cause.

How can I have Dry Eyes if my eyes are watering?

The eyeball is covered by a lubricating tear film which is composed of three layers; MUCUS, WATER, and OIL. These three layers must be in perfect volume and relationship to work properly. In dry eye syndrome it is common for the water content to be reduced to the point that the mucus and oil layers mix together. Our body tries to compensate by producing more water, which comes in contact with the defective tear film and runs off, resulting in excess watering of the eyes. The result is often stringy mucus and symptoms of burning, gritty, sandy eyes with excess tearing. There is no known cure for dry eyes, but your Optometrist will work with you to identify the problem and control the symptoms. There are other causes of watering eyes such as blocked drainage tubes from the eyelids, therefore you should see your Optometrist to determine the cause.

Is it OK to buy my contacts or glasses online?

While it may seem more convenient to purchase your contacts or glasses online, there are reasons why it is advisable to purchase them at an Optometrists’ office.

Contacts are a regulated medical device which, if not properly fit and monitored, can result in serious complications to your eye health and vision. The professional fitting and on-going care provided by your Optometrist minimizes the long term risks to your eyes. Many of these complications have no symptoms until they reach extreme stages, thus regular appointments are recommended. Patients who purchase their contacts online will be required to pay an additional fee to have the contact lens fit and vision assessed, or will be asked to remove the contacts before their appointment.

Online retailers of glasses will provide a number of frame and lens options to choose from. It is not always possible to determine if the frames are from discontinued stock or the lens options provided include the latest advancements. When purchasing glasses, the frame fit, patient’s prescription, and function of the glasses must be taken into consideration. These services are not available online. Purchasing your glasses from an Optometrist provides face-to-face guidance on the lens design options, proper fit, and function of the glasses. The optometric assistants are trained in taking the required measurements for your bifocal or progressive lenses. Continued care and adjustments of your glasses is included when you purchase them at our office.

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The information below applies to all the information contained on the lakefrontoptometry.com Website.

The users of this Website agree to comply with the terms set out below.


TERMS OF USE

Lakefront Optometry owns and operates a Website at lakefrontoptometry.com (hereinafter referred to as the “site” or “Website”). Unless specified otherwise on the site, it is accessible to all users (hereinafter, the "user"). Refrain from using this Website unless you agree to comply with the conditions.

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Information on this Website is intended for informational purposes only and has no contractual value. Lakefront Optometry reserves the right to modify the content of this site. At any time, without prior notice. Lakefront Optometry assumes no liability for errors or omissions in the content of this Website or for information reliability or completeness of said information.

Information published on this Website is based on marketing, statistical or commercial services or other sources the Lakefront Optometry considers reliable and are the sole responsibility of their authors and not of Lakefront Optometry. We do not assume any liability for the accuracy or completeness of said information and in no circumstance should this information be regarded as such. Opinions and information as presented on this site reflect our position as of the date of publication and are subject to change without notice.

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Lakefront Optometry, its employees and directors will not be liable for damages incurred as a result of the information published on this site, for the views and advice published, expressed or implied regardless of its nature.

Lakefront Optometry expressly refuses any and all responsibility for the manner in which the user of the site may use the information contained, in any decisions that may be made and in the actions that may or may not be taken based on said information.

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User may solely use the information contained on this site for personal use. Reproduction in whole or in part of said information on paper may only be performed for personal use. Said information is not to be copied, distributed or transmitted to third parties nor may it be inserted in a document or other medium.

HYPERTEXT LINKS

The links to external Websites and their content shall not be prejudged and Lakefront Optometry will in no way be held responsible for any direct or indirect prejudice that may result from gaining access to and usage of said sites.

CONFIDENTIALITY

Lakefront Optometry draws the attention of the user to the fact that all communication transmitted through this Website remains in the public domain and not the private domain. Lakefront Optometry cannot accept responsibility for the security of the transmission of information.

The confidentiality and integrity of the information circulating over the internet cannot be ensured. Lakefront Optometry cannot accept responsibility in the case that data contained on this site is intercepted.

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JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of the province of Ontario. Any dispute arising of this Agreement shall be brought before the court in the judicial district of Lakefront Optometry's head office.
Address:
200 Division Street
Cobourg, ON
K9A 3P9;
Tel: 905 372-8667.

PUBLISHING FIRM

Lakefront Optometry
200 Division Street
Cobourg, ON
K9A 3P9
Tel: 905 372-8667

Acceptance of the Privacy Policy

Thank you for visiting lakefrontoptometry.com (the “Website”), provided to you by Lakefront Optometry (“We”). We respect the privacy of every individual who visits the Website and are sensitive to privacy issues on the Internet. We believe it is important that you know how we deal with information received about you.

This privacy policy (the “Privacy Policy”) explains how we collect, use, disclose, and protect the personal information of our customers and Website users ("you"), describes the types of information we may collect from you or that you may provide to us, and our practices for collecting, using, maintaining, protecting, and disclosing that information. The Website is for general audiences and is not specifically targeted to or intended for use by children.

We will only use your personal information in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes. Privacy laws in Canada generally define "Personal Information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.

By accessing or using the Website, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as set out in this Privacy Policy. We may modify or update this Privacy Policy from time to time; if we change this Privacy Policy in a manner that materially impacts your privacy rights, we will provide a notice to you. Your continued use of the Website or our services after any modification to this Privacy Policy will constitute your acceptance of such modification. However, when required by law, we will confirm your consent to the revised Privacy Policy terms. This Privacy Policy is incorporated into and considered a part of the Website Terms and Conditions of Use, located here

What information we collect

We collect and use several types of information from and about you, including:

How we collect the information

Information You Provide to Us

The information we collect directly from you may include:

Information We Collect While You Interact With Us Through Cookies and Other Automatic Data Collection Technologies
Information We Collect About You From Third Parties

How we use your information

We use your information, including your Personal Information, to manage our business and to maintain and develop commercial relationships with you. We will collect, use, and disclose such information only to the extent that is necessary for those purposes.

We use information that we collect about you or that you provide to us, including any Personal Information:

Partnership with Microsoft Clarity and Microsoft Advertising

We may partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

How we share your information

We will not rent or sell your information to third parties without your consent. We only share your data as specifically provided in this Privacy Policy.

Other Disclosures

In addition to any disclosure you may have consented to or permitted under the terms of this Privacy Policy, we may transfer your data, including Personal Information to third parties in the following limited circumstances:

  1. information you expressly consent to be shared;
  2. when relating to anonymized information (individuals cannot be identified by it);
  3. when you decide to make the information indexable by search engines, to share or to distribute the information to people or otherwise to make it available to the public;
  4. to satisfy any applicable law, regulation, legal process or enforceable governmental request within or outside your country of residence when we have a good faith belief that the law requires it;
  5. to enforce this Privacy Policy, the Terms, or an agreement, including investigation of potential violations thereof;
  6. to detect, prevent, or otherwise address fraud, security or technical issues, or protect the operations or you;
  7. to protect our rights, property or safety as well as yours, the public, or others;
  8. in connection with an acquisition, merger, change in control, debt financing, reorganization, sales of assets, bankruptcy or other change of our corporate structure or status; or
  9. as necessary in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate need.

How we store and secure your information

Information Security

We are committed to protecting the confidentiality, integrity, availability and privacy of your Personal Information. We have put appropriate physical, technological and procedural security measures in place designed to help prevent your Personal Information from being lost, used, modified or accessed in an unauthorized way, or improperly disclosed. Examples of such measures include restricted access to offices, training of personnel, using passwords and well-defined internal policies and practices. We also use encryption technology and Secure Socket Layers ("SSL") in all areas of the Website where your personal account information is required.

In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need-to-know. They will be required to process your Personal Information only on our instructions and they are subject to an obligation of confidentiality. Our service providers are required to maintain adequate security protections in place designed to help safeguard your Personal Information and are not permitted to use it for any purpose other than fulfilling services to us.

If you have any questions about securing your personal data, please contact us in accordance with the “How to Contact Us” section below.

Information Retention

We will retain your Personal Information for as long as it is needed:

  1. to provide the products and services that you have requested;
  2. to communicate with you about a purchase or a request you have made to us;
  3. to manage your choices and rights you have exercised pursuant to this Privacy Policy;
  4. to comply with our legal and regulatory obligations and to demonstrate compliance,
  5. to resolve disputes and to enforce our rights and agreements.

We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.

Once the retention period is over, we will dispose of your Personal Information as provided for in our internal data retention and disposal policy.

Where We Store Information

We use facilities operated by "Amazon Web Services" and located in Canada as our information storage and processing infrastructure. Our service providers can also, from time to time, store your Personal Information in accordance with purposes outlined in this Privacy Policy.

How to contact us

If you have any questions about this Privacy Policy, you can contact us at 905 372-8667.